Astoria 9-1-1 is operated under the governance of the City of Astoria and dispatches for 3 law enforcement agencies, the Port of Astoria, and 8 fire departments. We are also tasked with afterhours dispatching of 3 public works departments. The dispatch center is staffed by a communications manager, an operations supervisor, 9 dispatchers and 2 non-emergency call takers.
In 2023, Astoria 9-1-1 processed over 15,000 9-1-1 calls and 53,000 non-emergency calls.
All dispatchers are DPSST (Department of Public Safety Standards and Training) certified in both telecommunications and emergency medical dispatch (EMD). To receive these certifications, dispatchers attend a 3-week academy in Salem put on by the state of Oregon followed by a 3-day EMD course. Topics covered during the academy include ethics, communication skills, behavioral health, map reading, criminal law, call handling scenarios and radio dispatching. Once a basic certification is obtained, dispatchers must complete 17 hours of training each year to keep their certification current. This includes law enforcement dispatch training, emergency medical dispatch training and one hour of ethics training. Dispatchers holding a leadership role, such as the communications manager, operations supervisor or a lead dispatcher must have additional leadership training each year.
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Agencies We Proudly Serve
Astoria Police Department
Clatsop County Sheriff’s Office
Clatsop County Parole & Probation
Clatsop County Code Enforcement
Warrenton Police Department
Port of Astoria
Astoria Fire Department
Camp Rilea Fire
Elsie Vinemaple Fire District
Knappa Fire District
Lewis and Clark Fire District
Olney Walluski Fire District
Oregon Department of Forestry
Warrenton Fire Department
Astoria Public Works
Clatsop County Public Works/County Roads
Warrenton Public Works
