Astoria 9-1-1 is operated under the governance of the City of Astoria and dispatches for 3 law enforcement agencies, the Port of Astoria, and 8 fire departments. We are also tasked with afterhours dispatching of 3 public works departments. The dispatch center is staffed by a communications manager, an operations supervisor, 9 dispatchers and 2 non-emergency call takers.
In 2023, Astoria 9-1-1 processed over 15,000 9-1-1 calls and 53,000 non-emergency calls.
All dispatchers are DPSST (Department of Public Safety Standards and Training) certified in both telecommunications and emergency medical dispatch (EMD). To receive these certifications, dispatchers attend a 3-week academy in Salem put on by the state of Oregon followed by a 3-day EMD course. Topics covered during the academy include ethics, communication skills, behavioral health, map reading, criminal law, call handling scenarios and radio dispatching. Once a basic certification is obtained, dispatchers must complete 17 hours of training each year to keep their certification current. This includes law enforcement dispatch training, emergency medical dispatch training and one hour of ethics training. Dispatchers holding a leadership role, such as the communications manager, operations supervisor or a lead dispatcher must have additional leadership training each year.
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Agencies We Proudly Serve:
- Astoria Police Department
- Clatsop County Sheriff’s Office
- Clatsop County Parole & Probation
- Clatsop County Code Enforcement
- Warrenton Police Department
- Port of Astoria
- Astoria Fire Department
- Camp Rilea Fire
- Elsie Vinemaple Fire District
- Knappa Fire District
- Lewis and Clark Fire District
- Olney Walluski Fire District
